Terms & Conditions

Last updated: 9 July 2026

These Terms & Conditions ("Terms") are a binding agreement between you and S&C Development GmbH ("Gracen", "we", "us", "our"), a company registered in Germany at Machnower Str. 17, 14165 Berlin. They govern your use of the Gracen mobile application, website and sign-up funnel, browser extension, and related products and services (together, the "Service").

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Contact: support@gracen.app. For our full company details, see our Impressum.

1. Who can use Gracen

You must be at least 13 years old to use the Service, and Gracen is not for children under 13. If you are under 18 (or the age of majority where you live), you may use the Service only with the permission and involvement of a parent or guardian, who must read and agree to these Terms with you; where the law requires it, we rely on that parental consent. Paid subscriptions may only be entered into by someone able to form a binding contract (usually an adult), and a parent or guardian is responsible for any purchase made by a minor in their care. By using the Service you confirm that you meet these requirements and will comply with these Terms and all laws that apply to you.

2. What Gracen is (and is not)

Gracen is a self-help tool that supports people who want to reduce or quit pornography use, through tracking, motivation, community, optional content filtering, accountability features and faith-based content.

Gracen is not medical or professional care. It does not provide medical, psychological, therapeutic or crisis services, and it is not a substitute for advice from a qualified professional. Nothing in the Service is a diagnosis or treatment. If you are struggling with addiction, mental health or thoughts of self-harm, please contact a qualified professional or an emergency service in your country. Gracen also includes Christian/faith-based content, which is provided for encouragement and is not a substitute for professional care.

3. Your account

You are responsible for keeping your login secure and for activity under your account. Tell us promptly at support@gracen.app if you suspect unauthorised use. You must give accurate information; we may suspend or close accounts that contain false information or that breach these Terms.

4. Subscriptions, billing and cancellation

Some features require a paid subscription. How you pay, renew and cancel depends on where you bought it.

4.1 Auto-renewal

Subscriptions renew automatically for successive periods (for example monthly or yearly) at the then-current price until cancelled. Unless stated otherwise at purchase, we (or the app store) charge your payment method at the start of each period without further action from you. If your subscription starts with a free trial, it converts to a paid subscription at the end of the trial unless you cancel before the trial ends.

4.2 Purchases through the Apple App Store or Google Play

If you subscribed through an app store, that store processes your payment and manages your subscription. You must cancel through the app store (your Apple ID or Google Play account settings), not by emailing us, and the store's refund rules apply. Cancellation takes effect at the end of the current billing period.

4.3 Purchases through our website

If you subscribed on our website, we process payment through Stripe. You can cancel at any time:

• in the app, via Settings → "Manage subscription" → "Cancel subscription"; or
• by emailing support@gracen.app from the address linked to your purchase.

Cancellation takes effect at the end of the current paid period, and you keep access until then. We provide an easy online cancellation option as required by applicable law (including the German "cancellation button" requirement under § 312k BGB).

4.4 Refunds and your right of withdrawal

For purchases made on our website, we offer a 30-day money-back guarantee, calculated from the date of your first purchase, on the terms set out in our Money-Back Policy.

If you are a consumer in the UK, the EEA or Switzerland, you also have a statutory 14-day right of withdrawal for online purchases. Because our subscriptions give you immediate access to digital content, you expressly consent at checkout to immediate performance and acknowledge that you lose this statutory withdrawal right once access begins — this does not affect the voluntary 30-day guarantee above.

Purchases made through the Apple App Store or Google Play are handled by that store and refunded under its own policy, not this guarantee.

4.5 Price changes

We may change subscription prices. We will give you notice of any price change in accordance with applicable law and app-store rules before it takes effect, and you may cancel if you do not accept the new price.

5. Licence to use the Service

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to install and use the Service for your own, non-commercial use, subject to these Terms. All rights not expressly granted are reserved.

You may not, except where the law says you may: copy, modify or create derivative works of the Service; reverse engineer, decompile or extract its source code; remove proprietary notices; rent, sell, sublicense or commercially exploit the Service; use it to build a competing product; scrape or harvest data from it; or use bots or automated means to access it. The Service, and all software, content, designs, trademarks and logos in it, belong to us or our licensors and are protected by intellectual property laws.

6. Acceptable use

You agree not to:

• use the Service for any unlawful, harmful or fraudulent purpose;
• upload viruses or malicious code, or interfere with, overload or disrupt the Service or its security;
• attempt to gain unauthorised access to the Service, other accounts or our systems;
• harass, abuse, threaten or harm other users, our staff, or anyone else;
• impersonate anyone or misrepresent your affiliation; or
• collect other users' data without permission or send them spam.

7. Community and user content

The Service includes a community where you can post content such as messages, comments and reactions ("User Content"). You keep ownership of your User Content. By posting it, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, display, reproduce and distribute it for the purpose of operating, moderating and promoting the Service. This licence ends when you delete your User Content or account, except for copies retained in backups or where others have already re-shared it.

7.1 Your responsibilities

You are solely responsible for your User Content. You confirm that you own it or have the rights to post it, and that it does not infringe anyone's rights or break the law. You must not post content that is illegal, sexually explicit, harassing, hateful, threatening, defamatory, discriminatory, deceptive, that invades privacy, or that promotes self-harm or harm to others.

7.2 Moderation, reporting and blocking

We want the community to be safe. We do not tolerate objectionable content or abusive behaviour. Accordingly:

• You can report content or users you find objectionable from within the app.
• You can block other users so you no longer see their content.
• We may review reports and will remove content and/or remove or suspend accounts that breach these Terms, and we aim to act on reports of objectionable content promptly.

We may (but are not obliged to) monitor User Content, and we may remove content or suspend accounts at our reasonable discretion, including where required by law or app-store rules. To report illegal content or raise a concern, contact support@gracen.app.

8. Content Filter, accountability and their limitations

The Content Filter and Accountability Partner features are optional aids, not guarantees.

• No filter is perfect. The Content Filter may not block every site, may occasionally block sites you did not intend, and depends on device permissions, network conditions and third-party systems. You remain responsible for your own choices and device use, and you should not rely on the filter as your sole safeguard.
• Accountability sharing is your choice. When you enable accountability features, you deliberately share sensitive information with people you designate. You are responsible for choosing your partners and can revoke access at any time. See our Privacy Policy for how this data is handled.

9. App store terms

If you download the app from the Apple App Store or Google Play, you also agree to that store's terms, and the following apply:

• your licence is limited to use on a device you own or control, per the store's usage rules;
• we, not the store, are responsible for the app and its support; the store has no obligation to provide maintenance or support;
• if the app fails to conform to any applicable warranty, you may notify the store, and (for Apple) Apple may refund the purchase price, if any, and has no further warranty obligation;
• you confirm you are not located in an embargoed country or on a prohibited-parties list; and
• Apple and Google are third-party beneficiaries of these Terms and may enforce them against you as they relate to the app.

10. Suspension and termination

You may stop using the Service and delete your account at any time. We may suspend or terminate your access if you materially breach these Terms, if required by law, or to protect the Service or other users. Where reasonable, we will give you notice. Sections that by their nature should survive termination (for example intellectual property, disclaimers, liability and governing law) will survive.

11. Disclaimers

The Service is provided "as is" and "as available", and we do not guarantee that it will be uninterrupted, error-free or that it will produce any particular result. To the extent permitted by law, we disclaim implied warranties that are not mandatory. Nothing in these Terms excludes or limits any rights you have as a consumer that cannot be excluded or limited under applicable law, including mandatory statutory warranty rights.

12. Liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, for intent or gross negligence, or for any other liability that cannot be limited under applicable law (including under the German Product Liability Act).

Subject to the above, and to the extent permitted by law:

• we are liable without limitation for damage caused intentionally or by gross negligence;
• for slightly negligent breach of a material contractual obligation (an obligation whose fulfilment is essential to performing the contract and on which you may reasonably rely), our liability is limited to the foreseeable, typical damage; and
• we are not otherwise liable for slight negligence.

Except where liability cannot be limited by law, our total aggregate liability to you for all claims relating to the Service will not exceed the greater of the amount you paid us in the 12 months before the claim arose or EUR 100.

13. Indemnity

To the extent permitted by law, and except where the loss results from our own breach or fault, you agree to hold us harmless from third-party claims arising out of your unlawful use of the Service, your User Content, or your breach of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will give you reasonable notice (for example in the app or by email) and update the "Last updated" date. Changes do not apply retroactively, and your continued use after the changes take effect means you accept them. If you do not accept them, you should stop using the Service and may cancel any subscription.

15. Governing law and disputes

These Terms are governed by the laws of Germany, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, you also keep the protection of any mandatory laws of the country where you live, and this choice of law does not deprive you of those protections.

Disputes may be brought before the competent courts of Germany. If you are a consumer, you may also bring proceedings in the courts of your place of residence where the law allows. We do not require binding arbitration and do not waive your right to bring individual claims in court.

EU online dispute resolution: the European Commission provides an ODR platform at https://ec.europa.eu/consumers/odr. We are not obliged, and do not commit, to participate in dispute-resolution proceedings before a consumer arbitration board.

16. General

These Terms, together with the Privacy Policy and Money-Back Policy, are the entire agreement between you and us regarding the Service. If any provision is found invalid, the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them to an affiliate or successor. We are not liable for failure caused by events beyond our reasonable control.

17. Contact

© 2026 S&C Development GmbH