Money-Back Policy

Updated and effective as of 9 July 2026

This Money-Back Policy explains how you can cancel a subscription and request a refund. It is incorporated into and subject to our Terms & Conditions. It applies to purchases made on our website. Purchases made through the Apple App Store or Google Play are handled by those stores under their own refund policies.

1. Our 30-day money-back guarantee

If you purchased on our website, we offer a 30-day money-back guarantee on your first purchase. If you are not satisfied, you may request a refund of that first payment by emailing support@gracen.app — from the email address associated with your purchase — within 30 days of the date of your first purchase.

To help us process your request quickly, please include:

• the email address associated with your purchase;
• the approximate purchase date; and
• any payment confirmation or receipt you have.

Approved refunds are returned to your original payment method, typically within 14 days. The guarantee applies once per customer and covers your first purchase only — it does not apply to later renewals or repeat purchases.

2. How to cancel your subscription

You can cancel at any time:

• in the app, via Settings → "Manage subscription" → "Cancel subscription"; or
• by emailing support@gracen.app from the address associated with your purchase.

Once cancelled, your subscription remains active until the end of the current billing period and you will not be charged again. Cancelling stops future renewals; whether a past payment is refunded is governed by this Policy and your statutory rights below.

3. Your statutory rights (UK, EEA and Switzerland)

If you are a consumer in the United Kingdom, the EEA or Switzerland, you have a legal 14-day right of withdrawal from an online purchase, separate from and in addition to the 30-day guarantee above. Because our subscriptions give you immediate access to digital content, at checkout you expressly consent to us beginning to provide the service immediately and acknowledge that you lose this statutory 14-day withdrawal right once access begins. This does not affect our voluntary 30-day guarantee, nor any other mandatory consumer right you have (for example where the service is defective).

4. Residents of certain US states

If you reside in California or Connecticut and cancel before midnight of the third business day after the purchase date, we will return the payment you made.

5. Other cases

Outside the cases above, fees already paid are generally non-refundable unless required by applicable law. We may still consider individual requests on a case-by-case basis at our discretion.